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Nyvaara Policy Center

Policies & Customer Care

Review Nyvaara Luxe policies in one place. Use the side menu to open Refund & Returns, Privacy Policy, Cookie Policy, Website Terms, and Terms of Use & Sale without leaving this page.

Refund & Returns Policy

Last Updated: 23 June 2026

Thank you for shopping with NYVAARA LUXE. We take great care in creating and delivering fine jewellery, lab-grown diamond jewellery, moissanite jewellery, gemstone jewellery, and custom-made pieces. Each order is handled with attention to quality, craftsmanship, security, and customer satisfaction.

This Refund & Returns Policy explains when an item may be returned, exchanged, repaired, replaced, or refunded. By placing an order on our website, you agree to the terms below.

1. General Policy

We want every customer to feel confident when purchasing from NYVAARA LUXE. If you receive an item that is damaged, defective, incorrect, or not as described, please contact us as soon as possible so we can review and resolve the issue.

Because many of our jewellery pieces are made-to-order, customised, resized, engraved, or specially produced for each customer, not all items are eligible for return or refund unless they arrive faulty, damaged, incorrect, or materially different from what was ordered.

Nothing in this policy limits or excludes any consumer rights that cannot be excluded under applicable law.

2. Return Window

For eligible ready-to-ship, non-customised items, customers may request a return within 14 calendar days from the date of delivery.

To qualify for a return, the item must be:

  • Unworn, unused, and in original condition
  • Free from scratches, damage, alteration, resizing, engraving, or repair by any third party
  • Returned with all original packaging, jewellery box, tags, invoice, certificates, grading reports, authenticity documents, and any included accessories
  • Returned only after receiving written return approval from NYVAARA LUXE

Returns requested after the return window may not be accepted unless required by applicable law.

3. Items Eligible for Return

The following items may be eligible for return, subject to inspection and approval:

  • Ready-to-ship jewellery that has not been customised
  • Non-personalised items purchased directly from our website
  • Items received damaged, defective, incorrect, or materially different from the product description
  • Items approved in writing by our customer care team for return

All returns are subject to inspection before any refund, exchange, repair, or replacement is approved.

4. Non-Returnable and Non-Refundable Items

The following items are generally not eligible for return, exchange, or refund unless they are damaged, defective, incorrect, or not as described:

  • Custom-made jewellery
  • Made-to-order jewellery
  • Personalised or engraved items
  • Resized rings or altered jewellery
  • Specially sourced diamonds, gemstones, or moissanite stones
  • Bespoke designs approved by the customer before production
  • CAD-approved or customer-approved designs
  • Items made according to customer-selected specifications, including metal type, ring size, diamond shape, diamond size, stone type, setting style, engraving, or other custom options
  • Earrings or pierced jewellery that have been worn or removed from sealed hygiene packaging
  • Items damaged due to misuse, accident, improper care, chemical exposure, impact, wear and tear, or unauthorised repair
  • Gift cards, store credits, design fees, CAD fees, consultation fees, deposits, and special-order sourcing fees
  • Final sale items, where permitted by applicable law

If an item is faulty or incorrect, we will review it according to applicable consumer protection laws.

5. Custom, Made-to-Order, and Bespoke Jewellery

Most NYVAARA LUXE jewellery is created with care based on customer preferences. Once production has started, custom, made-to-order, bespoke, engraved, resized, or specially sourced items cannot usually be cancelled, returned, or refunded.

Before production begins, customers may be asked to confirm details such as:

  • Ring size
  • Metal type and colour
  • Diamond or gemstone type
  • Diamond shape and carat range
  • Design style
  • Engraving details
  • CAD design approval, if applicable
  • Final order summary

Once the customer confirms the order details and production begins, the order is considered personalised and may not be eligible for cancellation or refund unless the item is faulty, incorrect, or materially different from the confirmed order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Full name and contact details
  • Clear photos and/or video of the item
  • Photos of the packaging, shipping label, jewellery box, certificate, and any visible damage
  • A short description of the issue

After review, NYVAARA LUXE may offer one or more of the following remedies, depending on the issue and applicable law:

  • Repair
  • Replacement
  • Exchange
  • Partial refund
  • Full refund
  • Store credit, if accepted by the customer

Please do not return the item before receiving return approval from us.

7. Order Cancellations

Ready-to-Ship Orders

Ready-to-ship orders may be cancelled only if the order has not yet been packed, dispatched, or handed over to the shipping carrier.

Once an order has been shipped, it cannot be cancelled. If the item is eligible for return, you may request a return after delivery.

Custom or Made-to-Order Orders

Custom, made-to-order, bespoke, engraved, resized, or specially sourced orders may be cancelled only before production, sourcing, CAD work, resizing, engraving, or manufacturing begins.

Once production or sourcing has started, cancellation may not be possible. Any deposits, CAD fees, design fees, sourcing fees, or production-related costs may be non-refundable.

8. How to Request a Return

To request a return, please contact us at:

Email: contact@nyvaaraluxe.com

Website: www.nyvaaraluxe.com

Please include:

  • Order number
  • Full name
  • Email address used for the order
  • Reason for return
  • Photos or videos, if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and a return authorisation confirmation. Items returned without prior approval may not be accepted.

9. Return Shipping

For approved returns due to change of mind, incorrect size selected by the customer, or customer preference, the customer is responsible for return shipping costs, unless otherwise required by applicable law.

For damaged, defective, or incorrect items, NYVAARA LUXE will review the issue and may cover reasonable return shipping costs where required by law or where the issue is confirmed to be our responsibility.

All returned items must be shipped using a trackable and insured shipping method. Fine jewellery is valuable, and we are not responsible for returned items that are lost, stolen, damaged, delayed, or misdelivered during return transit unless we arranged the return shipping.

The customer must securely package the item to prevent damage during return shipping.

10. International Returns, Customs Duties, and Taxes

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, clearance fees, or government charges unless otherwise stated at checkout or required by applicable law.

Customs duties, import taxes, VAT, and government fees are not collected by NYVAARA LUXE in all cases and may be charged by the destination country.

If an international order is returned, refused, abandoned, or undeliverable due to unpaid customs duties, incorrect address, failure to collect, or customer refusal, any shipping costs, return shipping fees, customs charges, carrier fees, payment processing charges, and other costs incurred may be deducted from any refund where permitted by law.

Import duties, taxes, and customs fees are generally non-refundable by NYVAARA LUXE. Customers may contact their local customs authority to check whether any refund of duties or taxes is available.

11. Inspection and Approval

All returned items are inspected by our quality control team after receipt.

A refund, exchange, repair, or replacement may be refused or reduced if:

  • The item has been worn, used, damaged, scratched, altered, resized, engraved, or repaired by a third party
  • The item is not returned with original packaging, certificates, tags, invoice, or documents
  • The item returned is not the same item originally supplied
  • Any diamond, gemstone, setting, prong, certificate, serial number, or product detail does not match our records
  • The item is returned after the approved return period
  • The item was damaged due to misuse, impact, improper care, chemical exposure, or normal wear and tear

If a returned item does not meet the return conditions, we may return the item to the customer and shipping charges may apply.

12. Refund Processing Time

Once your return is received and approved after inspection, we will process your refund to the original payment method where possible.

Refund processing may take 5 to 10 business days after approval. Your bank, card provider, or payment service provider may take additional time to post the refund to your account.

Original shipping charges, express shipping charges, insurance charges, customs duties, taxes, payment processing fees, and other non-product charges may be non-refundable unless required by applicable law.

13. Exchanges

Exchanges may be offered at our discretion for eligible items, subject to stock availability and inspection.

If the replacement item is of higher value, the customer must pay the price difference before the new item is shipped. If the replacement item is of lower value, the difference may be refunded or issued as store credit, subject to approval and applicable law.

Custom, made-to-order, engraved, resized, or personalised items are generally not eligible for exchange unless faulty, incorrect, or not as described.

14. Ring Sizing and Resizing

Customers are responsible for selecting the correct ring size before placing an order. We strongly recommend checking our ring size guide or contacting our customer care team before purchase.

If a customer selects the wrong ring size, resizing may be available depending on the design, metal type, stone setting, and craftsmanship limitations. Resizing may involve additional charges, shipping costs, and processing time.

Some designs cannot be resized safely, including certain eternity bands, intricate settings, tension settings, full pavé designs, engraved rings, and designs with stones around the full band.

If a ring is resized, altered, or repaired by any third-party jeweller, the item may no longer be eligible for return, exchange, refund, or warranty support.

15. Manufacturing Defects

A manufacturing defect is an issue caused by craftsmanship or production that affects the jewellery under normal use.

Manufacturing defects do not include:

  • Normal wear and tear
  • Scratches, dents, bending, or misshaping caused by use
  • Loose stones caused by impact, dropping, pressure, or improper care
  • Damage from chemicals, perfumes, lotions, cleaning products, chlorine, or salt water
  • Damage caused by third-party repair, resizing, polishing, or alteration
  • Loss of stones due to accidental damage or misuse
  • Natural variations in gemstones or diamonds
  • Slight colour differences caused by screen settings, lighting, photography, or natural stone characteristics

If you believe your item has a manufacturing defect, please contact us with photos, videos, and your order details. We will review the item and provide an appropriate solution where required.

16. Product Images and Natural Variations

We make every effort to display product images, colours, metals, diamonds, gemstones, sizes, and details as accurately as possible. However, product appearance may vary slightly due to lighting, photography, screen settings, natural gemstone characteristics, handmade craftsmanship, and production tolerances.

Minor variations that do not materially affect the product’s design, quality, or specifications are not considered defects.

For custom orders, slight variations may occur in handmade craftsmanship while maintaining the approved design and specifications.

17. Lost, Stolen, or Delivered Packages

If tracking shows that an order has been delivered but the customer has not received it, please contact us immediately.

We may assist with a carrier investigation, but NYVAARA LUXE is not responsible for packages lost, stolen, misplaced, or collected by another person after confirmed delivery to the shipping address provided by the customer.

Customers must provide a correct and secure delivery address. If a parcel is returned due to incorrect address, failed delivery attempts, refusal, or non-collection, additional shipping fees may apply.

18. Refused or Undeliverable Orders

If an order is refused, returned to sender, abandoned, or undeliverable due to customer error, unpaid duties, incorrect address, failed delivery attempts, or failure to collect, the customer may be responsible for:

  • Original shipping costs
  • Return shipping costs
  • Customs duties and taxes
  • Carrier charges
  • Re-delivery charges
  • Handling or processing costs where permitted by law

Any refund may be reduced by these charges where permitted by applicable law.

Custom or made-to-order items that are refused or returned as undeliverable may not be eligible for refund.

19. Sale, Promotional, and Discounted Items

Sale, promotional, discounted, or special offer items may be final sale for change-of-mind returns where permitted by applicable law.

However, if a sale or promotional item is damaged, defective, incorrect, or not as described, we will review the issue and provide a remedy as required by applicable law.

20. Deposits, CAD Fees, Design Fees, and Special Sourcing Fees

Deposits, CAD fees, design fees, consultation fees, special sourcing fees, engraving fees, resizing fees, and production-related charges may be non-refundable once work has started or resources have been allocated.

If a custom order is cancelled before production begins, we may deduct any reasonable costs already incurred.

21. Store Credit

In some cases, NYVAARA LUXE may offer store credit as an alternative to refund, exchange, or replacement. Store credit may be used toward future purchases on our website and may be subject to expiry, product exclusions, or other conditions stated at the time of issue.

Store credit will only be issued where permitted by law and, where required, with the customer’s agreement.

22. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can review and resolve the matter quickly.

Opening a chargeback or payment dispute without contacting us may delay resolution. We reserve the right to provide order records, shipping proof, delivery confirmation, product images, communication history, and policy acceptance records to the payment provider in response to any dispute.

23. Customer Responsibilities

Customers are responsible for:

  • Reading product descriptions before purchase
  • Selecting the correct ring size, metal type, stone type, and custom options
  • Providing accurate shipping and contact information
  • Reviewing order details before confirmation
  • Inspecting the item promptly upon delivery
  • Reporting damaged, defective, or incorrect items within the stated timeframe
  • Returning approved items in secure packaging with tracking and insurance
  • Following jewellery care instructions

24. Our Rights

NYVAARA LUXE reserves the right to refuse a return, exchange, replacement, repair, or refund if the request does not meet this policy or if we reasonably believe the return is fraudulent, abusive, or not genuine.

We may also refuse service, cancel orders, or limit future purchases where there is suspected fraud, repeated misuse of return rights, chargeback abuse, or violation of our website terms.

This does not affect any legal rights that cannot be excluded under applicable law.

25. Contact Us

For return, refund, cancellation, exchange, repair, or order-related support, please contact:

NYVAARA LUXE Customer Care

Email: contact@nyvaaraluxe.com

Website: www.nyvaaraluxe.com

Please include your order number and clear details so we can assist you efficiently.

For return, refund, cancellation, exchange, repair, or order-related support, contact Nyvaara Luxe Customer Care at contact@nyvaaraluxe.com.

Privacy Policy

Effective Date: 17 June 2026

Privacy Summary

At NYVAARA LUXE, we collect and use personal information to process orders, manage customer accounts, respond to inquiries, operate and improve our business, and, where permitted, send updates about our products, services, promotions, and offers that may be relevant to your interests.

We may share your information with trusted service providers, affiliated companies, and legal or regulatory authorities when required. We do not sell or share your personal information with unrelated organizations for their own marketing purposes.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights and choices available to you.

1. Introduction

Welcome to the Privacy Policy of NYVAARA LUXE. NYVAARA LUXE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data obtained through our website, www.nyvaaraluxe.com (the “Site”), and through your interactions with us.

By using our Site or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

NYVAARA LUXE (“NYVAARA LUXE,” “we,” “us,” or “our”) is responsible for the personal data collected and processed through the Site and in connection with our products and services.

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

NYVAARA LUXE
Website: www.nyvaaraluxe.com
Email: contact@nyvaaraluxe.com
Mailing Address: 203,Unique Square , Dabhoi Link Road, Katargam, Surat, India .

3. Personal Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

This may include information submitted when you complete inquiry forms, create an account, place an order, request assistance, sign up for communications, or otherwise contact us. Examples include:

  • Name
  • Billing and shipping address
  • Business address, where applicable
  • Email address
  • Telephone number
  • Account login details
  • Order and purchase information
  • Demographic details, such as age or preferences, where provided
  • Any other information you voluntarily submit that can identify you

If you contact us, we may keep a record of that communication and any related details.

Information collected through your use of the Site

When you visit or interact with our Site, we may collect information such as:

  • IP address
  • Browser type and version
  • Device information
  • Domain names
  • Access dates and times
  • Referring website addresses
  • Pages visited and resources accessed
  • Traffic data, location data, weblogs, and other communication data

We may also collect anonymous or aggregated demographic information, such as general interests, preferences, favorites, age range, or gender, where available.

Some of this information may be collected using cookies, pixels, analytics tools, and similar technologies. Please see the “Cookies and Similar Technologies” section below for more information.

4. How and Why We Use Your Personal Information

We use personal information for the purposes described below, depending on your relationship with us and applicable law.

To process purchases and deliver products

We use your information to receive, process, manage, and fulfill orders, arrange delivery, provide order updates, and communicate with you about your purchases. This processing is necessary to perform our contract with you.

To manage payments and billing

We use personal information to process payments, billing, refunds, and related financial transactions when you purchase products or services through our Site. This processing is necessary to perform our contract with you.

To manage our customer relationship

We may use your information to manage your account, provide customer support, respond to service requests, communicate about your relationship with us, and notify you about changes to our terms, policies, or services. This processing may be necessary for our contract with you or for our legitimate business interests.

To respond to inquiries before purchase

When you request information about our products or services, we use your data to respond to your questions and assist you before you decide whether to purchase. This may be necessary to take steps before entering into a contract with you.

To operate and administer our business

We may use personal data to maintain records, manage complaints, improve internal processes, manage business opportunities, and support day-to-day operations. This processing is based on our legitimate interest in operating and maintaining our business effectively.

To protect against fraud and unauthorized activity

We may monitor transactions, activity, systems, networks, and accounts to prevent, identify, investigate, and respond to fraud, misuse, unauthorized access, illegal activity, or security incidents. This is based on our legitimate interest in protecting our business, customers, services, and systems.

To send marketing communications

Where you have signed up for newsletters, updates, or promotional content, we may send you marketing communications based on your consent. Where permitted by law, we may also send relevant communications to existing customers based on our legitimate interest in promoting similar products or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us.

To personalize communications and offers

With your consent where required, we may use information about your preferences and interactions to tailor marketing content, product suggestions, and offers so they are more relevant to you.

To comply with legal obligations

We may use your information to comply with laws, regulations, court orders, tax requirements, anti-money laundering obligations, law enforcement requests, and other legal or regulatory duties.

To establish or defend legal claims

We may process personal information where necessary to establish, exercise, defend, or respond to legal claims, disputes, investigations, or proceedings.

To support safety and security at physical locations

If NYVAARA LUXE operates physical retail locations, CCTV or other security systems may be used to help protect customers, employees, visitors, facilities, and property. Images or recordings may be shared with law enforcement or regulatory authorities when required by law or necessary for security purposes.

5. Who We Share Personal Information With

We may share personal information in accordance with applicable law and only for the purposes described in this Privacy Policy.

Service providers

We may share information with trusted third-party service providers who support our business operations, such as website hosting, payment processing, shipping, customer support, data analytics, marketing support, information technology services, security, and fraud prevention.

These providers are authorized to use personal information only as necessary to provide services to us or as required by law, and they are expected to protect personal information in accordance with applicable privacy and security obligations.

Affiliates and related entities

We may share information with our affiliates, subsidiaries, business divisions, or related companies for the purposes described in this Privacy Policy.

Legal and regulatory authorities

We may disclose personal information to courts, regulators, law enforcement agencies, government bodies, tax authorities, anti-money laundering authorities, or other public authorities when required or permitted by law, including to respond to investigations, requests, court orders, or legal processes.

Business transfers

If we are involved in a merger, acquisition, financing, restructuring, bankruptcy, sale, transfer, or other disposition of all or part of our business or assets, personal information may be shared with actual or prospective buyers, sellers, investors, advisers, or other parties involved in the transaction.

Aggregated or anonymized information

We may share information that has been anonymized, aggregated, or otherwise de-identified so that it does not reasonably identify you.

6. Digital Advertising and Analytics

We may work with advertising networks, analytics providers, and other third parties that help us deliver advertisements, measure campaign effectiveness, understand Site usage, and improve our services.

Some advertisements may be personalized based on information collected about your activity on our Site and other websites or apps over time, including information linked across browsers or devices. This is commonly known as interest-based advertising.

You may have choices regarding interest-based advertising through industry opt-out tools, browser settings, device settings, cookie controls, and other available mechanisms. Please note that opting out of interest-based advertising does not mean you will stop seeing ads. It may simply make the ads you see less relevant to your interests.

We may also use Google Analytics or similar tools to help understand how visitors use our Site, improve performance, and support analytics and marketing activities. You can manage cookies through your browser settings and may be able to use analytics opt-out tools offered by applicable providers.

If you delete cookies, change browsers, or use a different device, you may need to update your preferences again.

7. Third-Party Links, Platforms, and Tools

Our Site may contain links to third-party websites, applications, payment providers, social media platforms, or other online services. We do not control the privacy practices of those third parties, and this Privacy Policy does not apply to their services.

We encourage you to review the privacy policies of any third-party websites, platforms, or services you visit or use.

Our Site may also include social media features, plug-ins, or tools that allow you to interact with third-party platforms. If you use these features, the third-party provider may collect information about you and may use or share it according to its own privacy policy and your account settings.

8. International Transfers of Personal Information

We generally do not transfer personal information outside your country unless necessary for the purposes described in this Privacy Policy or as permitted by law.

Where personal information is transferred internationally, we take appropriate steps to protect it. These safeguards may include standard contractual clauses, approved transfer mechanisms, or other measures required by applicable data protection laws, including laws in the United Kingdom, the European Economic Area, or other relevant jurisdictions.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we keep information may depend on:

  • The type of product or service provided
  • Legal, tax, accounting, and regulatory requirements
  • Fraud prevention and financial crime obligations
  • Responsible business and recordkeeping needs
  • Customer service, complaint handling, or dispute resolution needs
  • The need to establish, exercise, or defend legal claims
  • Other legitimate business purposes

When information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable law and our internal practices.

10. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to certain processing based on legitimate interests
  • Request that processing be restricted
  • Request portability of your personal information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Lodge a complaint with a data protection authority

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar rights, you may exercise applicable rights by contacting us using the details in this Privacy Policy.

Withdrawing consent will not affect processing carried out before the withdrawal, and it will not affect processing based on lawful grounds other than consent.

We may ask you to verify your identity before responding to a request. In some circumstances, we may refuse or limit a request where permitted by law, such as where fulfilling the request would affect another person’s rights, conflict with legal obligations, or reveal confidential business information.

If you are a resident of California, Nevada, or another U.S. state with specific privacy rights, additional rights may apply. NYVAARA LUXE should include any required state-specific privacy disclosures where applicable.

11. Cookies and Similar Technologies

Our Site may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, analyze performance, support security, improve user experience, and deliver or measure advertising.

You can usually manage cookies through your browser settings. Some browsers also allow you to block or delete cookies. If you disable or delete cookies, parts of the Site may not work properly or may not function as intended.

For more details, please review our Cookie Policy, if available.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

NYVAARA LUXE
Website: www.nyvaaraluxe.com
Email: contact@nyvaaraluxe.com
Mailing Address: 203,Unique Square , Dabhoi Link Road, Katargam, Surat, India .

13. Changes to This Privacy Policy

We reserve the right to change this Privacy Notice from time to time. When we make changes, we will post the updated version on our Site and revise the effective date above.

We encourage you to review this Privacy Policy periodically so you remain informed about how we collect, use, and protect your personal information.

For policy questions, contact Nyvaara customer care at contact@nyvaaraluxe.com.

Website Terms

Effective Date: 17 June 2026

Please also review our Privacy Policy, Terms of Sale, Refund Policy, and Cookie Policy, where applicable.

Introduction

These Terms and Conditions of Website Use (“Terms”) explain who we are and the rules that apply when you access or use www.nyvaaraluxe.com (the “Site”).

These Terms describe the conditions under which we make the Site available to you, how you may and may not use the Site, and important disclaimers and limitations of liability that apply when you visit or interact with the Site.

Acceptance of These Terms

Please read these Terms carefully before using the Site. By accessing, browsing, or using the Site, you confirm that you accept these Terms and agree to comply with them.

If you do not agree to these Terms, you must not use the Site.

We recommend that you keep or print a copy of these Terms for your records.

Other Terms That May Apply

These Terms should be read together with other policies and terms that may apply to your use of the Site, including:

Privacy Policy

Our Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use the Site.

Cookie Policy

Our Cookie Policy explains how cookies and similar technologies may be used on the Site and how you can manage your preferences.

Terms of Sale

These Terms govern your use of the Site only. They do not apply to the purchase of products or services from NYVAARA LUXE. If you purchase products through the Site, your purchase will be governed by our separate Terms and Conditions of Sale and any other terms provided during checkout.

Refund Policy

Where applicable, refunds, returns, cancellations, and exchanges are governed by our Refund Policy or the relevant terms provided at the time of purchase.

1. Information About Us and How to Contact Us

Who We Are

The Site is operated by Kiashaa Jewellery (“NYVAARA LUXE,” “we,” “us,” or “our”).

Business Name: Kiashaa Jewellery
Website: www.nyvaaraluxe.com
Registered Address: 203,Unique Square , Dabhoi Link Road, Katargam, Surat, India .
Company Registration Number: UDYAM-GJ-22-0491278
Tax/VAT/GST Number: 24ABDFK5394H1Z6

Contacting Us

You may contact us using the details below:

Email: contact@nyvaaraluxe.com
Postal Address: 203,Unique Square , Dabhoi Link Road, Katargam, Surat, India .

If you have questions about these Terms or material appearing on the Site, please contact us using the details above.

2. Accessing Our Site

Site Availability

Access to the Site is provided on a temporary basis. We do not guarantee that the Site, or any content on it, will always be available, uninterrupted, secure, or free from errors.

We may suspend, restrict, withdraw, or change all or any part of the Site at any time for business, operational, security, maintenance, or other reasons. Where reasonably possible, we may provide notice of planned suspension or withdrawal, but we are not required to do so.

Your Responsibility for Access

You are responsible for making all arrangements necessary to access the Site, including having a suitable internet connection, device, browser, and any required software.

You are also responsible for ensuring that anyone who accesses the Site through your internet connection is aware of these Terms and complies with them.

Acceptable Use

You must use the Site only in accordance with these Terms and all applicable laws and regulations.

If we believe that you have breached these Terms, we may restrict, suspend, or permanently block your access to all or part of the Site, and we may take any other action we consider appropriate.

3. Users Outside Our Main Service Area

The Site may be directed primarily to customers in [Insert Primary Country/Region]. We make no representation that the Site, its content, or any products or services available through it are appropriate, available, or lawful in every country or location.

If you access the Site from outside our main service area, you are responsible for complying with all local laws that apply to you.

If you are unsure whether our products or services are available in your region, please contact us before placing an order or relying on information on the Site.

4. Changes to Our Site

We may update, change, remove, or replace content on the Site at any time. However, we are not under any obligation to update information on the Site, and we do not guarantee that any content will always be accurate, complete, or current.

5. No Reliance on Site Content

The content on the Site is provided for general information only. It is not intended to be advice on which you should rely.

Although we aim to provide accurate and up-to-date information, we make no promise that the information on the Site is complete, accurate, current, or suitable for your particular purpose.

To the fullest extent permitted by law, we disclaim responsibility for any reliance placed on Site content by you or by anyone informed of its contents.

6. Account Details and Security

Keeping Your Account Secure

If you create an account on the Site, you are responsible for keeping your login details, username, password, and any other account credentials confidential.

You must not share your account details with any third party. You are responsible for all activity that occurs under your account unless caused by our failure to use reasonable care.

Disabling Accounts

We may disable any user ID, password, or account at any time if, in our reasonable opinion, you have failed to comply with these Terms or any other applicable terms or policies.

Unauthorized Use

If you know or suspect that someone else has access to your account or login details, you must notify us promptly at contact@nyvaaraluxe.com

7. Viruses, Hacking, and Prohibited Use

Site Security

We do not guarantee that the Site will be secure, free from bugs, viruses, malware, or other harmful components.

We will not be liable for any loss or damage caused by viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your device, computer equipment, programs, data, or other materials because of your use of the Site, your downloading of any content from the Site, or your use of websites linked to the Site.

You are responsible for configuring your devices, technology, software, and systems to access the Site safely. You should use your own virus protection software.

Misuse of the Site

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs, spyware, adware, keyloggers, malware, or any other material or code that is malicious, harmful, or designed to negatively affect the operation of software, hardware, systems, or networks.

Prohibited Activities

You must not:

  • Use bots, spiders, scrapers, harvesting tools, automated systems, or similar methods to access, copy, index, collect, register, log in, or obtain information from the Site or any services offered through it.
  • Collect email addresses, contact details, personal information, user lists, database content, or other information from the Site by automated or unauthorized means.
  • Attempt to gain unauthorized access to the Site, accounts, servers, systems, databases, materials, information, or services connected with the Site.
  • Use the Site in a way that interrupts, damages, disables, burdens, overloads, or impairs the Site, its servers, or any connected systems.
  • Send mass unsolicited messages, spam, or excessive requests to the Site or its servers.
  • Use the Site in a way that infringes our intellectual property rights or the rights of any third party.
  • Use the Site in violation of any applicable local, national, or international law or regulation.
  • Use the Site for any unlawful, fraudulent, harmful, or misleading purpose.
  • Use the Site to harm or attempt to harm minors in any way.
  • Upload, download, send, knowingly receive, use, or reuse any material that does not comply with these Terms or applicable content standards.
  • Transmit or arrange for the transmission of unauthorized advertising, promotional material, spam, or similar solicitation.

Unauthorized Access and Attacks

You must not attempt to access, interfere with, damage, or disrupt:

  • The Site or any part of it;
  • The server on which the Site is stored;
  • Any server, computer, database, network, equipment, or software connected to the Site;
  • Any equipment, network, or software owned or used by us or by a third party in connection with the Site.

You must not attack the Site through a denial-of-service attack, distributed denial-of-service attack, or similar harmful method.

No Reverse Engineering

You must not attempt, assist, encourage, or support anyone else to reverse engineer, decrypt, bypass, interfere with, modify, or make unauthorized use of the Site, its content, or its security features.

You must not attempt to obtain materials or information through any method that has not been intentionally made available through the Site.

You may use the Site only for lawful purposes.

8. Suspension and Termination

We will decide, in our discretion, whether your use of the Site has breached these Terms.

Termination of Your Right to Use the Site

If you breach these Terms, your permission to use the Site may end immediately, either temporarily or permanently, at our discretion.

Further Action

A breach of the prohibited-use rules in Section 7 may be treated as a material breach of these Terms. In addition to suspending or ending your right to use the Site, we may take one or more of the following actions:

  • Remove, temporarily or permanently, any material or posting uploaded by you to the Site.
  • Issue a warning to you.
  • Start legal proceedings against you to recover losses, costs, and expenses, including reasonable administrative and legal costs, arising from the breach.
  • Take further legal action against you.
  • Disclose relevant information to law enforcement, regulatory authorities, or other appropriate parties where we reasonably consider it necessary.

The actions listed above are not exhaustive. We may take any other action we reasonably consider appropriate.

To the fullest extent permitted by law, we exclude liability for actions taken in response to breaches of these Terms.

9. Linking to Our Site

You may link to our homepage only if you do so in a fair, lawful, and non-misleading way that does not damage our reputation or take advantage of it.

You must not create a link in a way that suggests any association, approval, partnership, sponsorship, or endorsement by NYVAARA LUXE where none exists.

You must not link to the Site from any website that you do not own or control.

You must not frame the Site on any other website, and you must not create a link to any part of the Site other than the homepage without our prior written permission.

We may withdraw linking permission at any time without notice.

The website from which you link must comply with all applicable laws and must not contain material that is unlawful, offensive, misleading, infringing, defamatory, or otherwise inappropriate.

If you wish to use Site content in any way other than as permitted above, please contact us at [Insert Customer Service Email].

10. Links From Our Site

The Site may contain links to websites, platforms, resources, or services operated by third parties. These links are provided for your convenience and information only.

We do not control third-party websites or resources and are not responsible for their content, availability, accuracy, privacy practices, terms, or any loss or damage that may result from your use of them.

Your use of third-party websites is at your own risk and may be governed by the terms and policies of those third parties.

11. Intellectual Property Rights

Our Rights

We own or are licensed to use all intellectual property rights in the Site and in the materials published on it. This includes, without limitation, text, images, graphics, photographs, videos, audio, designs, artwork, logos, trademarks, service marks, data, software, computer code, layout, look and feel, and the overall organization of the Site.

All trademarks, logos, names, and marks displayed on the Site are the property of NYVAARA LUXE, its licensors, content providers, or relevant third parties.

No Implied Rights

Nothing on the Site grants you any license, ownership right, or permission to use any intellectual property displayed on the Site, except as expressly permitted in these Terms or with the prior written consent of the relevant owner.

Personal Use Only

Subject to these Terms, you may print one copy and download extracts of pages from the Site for your personal, non-commercial reference.

You must always acknowledge NYVAARA LUXE, and any identified contributors, as the authors or owners of Site content where applicable.

No Commercial Use Without Permission

You must not use any part of the Site content, materials, branding, images, designs, or other intellectual property for commercial purposes without first obtaining a written license or permission from us or the relevant rights holder.

This does not prevent you from sharing Site content within your organization for personal reference, provided such sharing complies with these Terms.

No Modification

You must not alter paper or digital copies of any content you print, download, copy, or store from the Site.

You must not use illustrations, photographs, videos, audio clips, graphics, or other media separately from any accompanying text unless we give you written permission.

Breach of Intellectual Property Rules

If you print, copy, download, modify, or use any part of the Site in breach of these Terms, your right to use the Site will end immediately. At our option, you must return or destroy any copies of materials you have made.

12. Our Liability

Liability We Do Not Exclude

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any other liability that cannot be excluded or limited under applicable law.

Product Purchases

Different limitations and exclusions of liability may apply to products purchased from us online or in person. Please refer to the applicable sales contract, Terms of Sale, Refund Policy, product documentation, or checkout terms for details.

Domestic and Private Use

The Site is provided for personal, domestic, and private use. You agree not to use the Site for commercial or business purposes unless we have expressly agreed otherwise in writing.

We will not be liable to you for any loss of profit, loss of revenue, loss of business, business interruption, loss of opportunity, or similar commercial loss arising from use of the Site.

Unforeseeable Losses

To the fullest extent permitted by law, we are not liable for losses or damages that were not reasonably foreseeable arising from or in connection with:

  • Your use of the Site;
  • Your inability to use the Site;
  • The results of using the Site;
  • Your use of websites linked from the Site; or
  • Your reliance on materials posted on the Site.

13. Information About You and Your Visits to the Site

We will collect and use personal information about you only as described in our Privacy Policy and Cookie Policy.

By using the Site, you acknowledge that your personal information may be processed in accordance with those policies.

14. Indemnification

You agree to defend, indemnify, and hold harmless NYVAARA LUXE, its affiliates, and their respective directors, officers, employees, agents, representatives, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or connected with:

  • Your use of the Site;
  • Any content or material you submit, upload, transmit, or place through the Site;
  • Your breach of these Terms;
  • Your violation of any law or regulation; or
  • Your infringement of any rights of another person or entity.

We reserve the right, at our own cost, to take over the exclusive defense and control of any matter that would otherwise be subject to indemnification by you. If we do so, you agree to cooperate with us in the defense of that matter.

15. Other Important Terms

Changes to These Terms

We may revise these Terms at any time by updating this page. Changes become effective when posted on the Site.

Your continued use of the Site after changes are posted means that you accept the updated Terms.

Please check these Terms regularly and each time you use the Site, as they are binding on you from the time they are posted.

Assignment

We may assign, transfer, subcontract, or otherwise deal with our rights and obligations under these Terms at our discretion. Where reasonably possible, we will try to notify you if this happens.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Third-Party Rights

These Terms are between you and NYVAARA LUXE. No third party has the right to enforce any part of these Terms unless applicable law provides otherwise.

Severability

Each section and paragraph of these Terms operates separately. If any court or authority finds any part of these Terms unlawful, invalid, or unenforceable, the remaining sections will continue in full force and effect.

Where possible, the relevant provision will be interpreted in a way that best reflects the parties’ original intention while remaining lawful and enforceable.

Waiver

If we delay or fail to enforce any right or provision of these Terms, that delay or failure will not be treated as a waiver of that right or provision.

A waiver will only be effective if given in writing and will apply only to the specific circumstances for which it is given.

Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or relating to them, the Site, their subject matter, or their formation, including non-contractual disputes or claims, will be governed by and interpreted in accordance with the laws of Indian Law Jurisdiction.

The courts of Indian Court Jurisdiction will have jurisdiction over any claim arising from or related to use of the Site. However, we reserve the right to bring proceedings against you in your country of residence or any other relevant country where permitted by law.

16. Contact Us

If you have any concerns about material appearing on the Site, questions about these Terms, or need assistance, please contact us:

NYVAARA LUXE
Website: www.nyvaaraluxe.com
Email: contact@nyvaaraluxe.com
Postal Address: 203,Unique Square , Dabhoi Link Road, Katargam, Surat, India .

Thank you for visiting www.nyvaaraluxe.com.

For policy questions, contact Nyvaara customer care at contact@nyvaaraluxe.com.

Terms of Use & Sale

Effective Date: 17 June 2026

Please also review our Privacy Policy, Refund Policy, and Cookie Policy, which form part of the terms that may apply when you use www.nyvaaraluxe.com or purchase from us.

Important Notice

Please read these Terms and Conditions of Use & Sale carefully before accessing or using www.nyvaaraluxe.com or placing an order through the Site.

These Terms include important disclaimers, limitations of liability, arbitration provisions, and a class action waiver. By using the Site or purchasing products from NYVAARA LUXE, you agree to be bound by these Terms.

We recommend that you print or save a copy of these Terms for your records.

Introduction

This website is operated by Kiashaa Jewellery. Throughout these Terms and Conditions of Use & Sale, the words “NYVAARA LUXE,” “we,” “us,” and “our” refer to NYVAARA LUXE.

We make this website, including all information, products, features, tools, and services available through it, available to you on the condition that you accept all terms, conditions, notices, and policies stated or referenced here.

By visiting the Site, browsing the Site, creating an account, submitting information, placing an order, or purchasing products from us, you agree to these Terms and any additional terms and policies referenced in them or available by link.

These Terms apply to all users of the Site, including visitors, browsers, customers, account holders, and any users who submit content.

If you do not agree to these Terms in full, you must not access, use, or purchase from the Site.

Binding Agreement

These Terms, together with our Privacy Policy, Refund Policy, Cookie Policy, and any other policies or terms referenced on the Site, form a legally binding agreement between you and NYVAARA LUXE.

This agreement governs:

  • Your access to and use of the Site;
  • Any products or services offered by NYVAARA LUXE;
  • Any order you place through the Site, by telephone, by email, through Client Services, or through another accepted purchase method;
  • Your use or attempted use of products, services, features, or tools made available through the Site.

These Terms contain provisions requiring certain disputes to be resolved through binding arbitration and include a waiver of class action rights, except where prohibited by law or as otherwise stated in these Terms.

Any new products, features, services, tools, or areas added to the Site in the future will also be governed by these Terms unless separate terms apply.

We may update these Terms from time to time. The latest version will be available on www.nyvaaraluxe.com. Your continued use of the Site after changes are posted means that you accept the updated Terms.

Table of Contents

  • Website Use
  • User Conduct and Website Restrictions
  • Privacy and Personal Information
  • Information You Provide, Registration, and Passwords
  • Orders, Acceptance, Engraving, Customization, and Gift Messages
  • Billing and Account Information
  • Shipping Fees and Delivery Details
  • Accuracy and Timeliness of Website Information
  • Prices and Products
  • Third-Party Links and Optional Tools
  • Reviews, Testimonials, Submissions, Photos, and Videos
  • Disclaimer of Warranties
  • Limitation of Liability
  • Binding Arbitration and Class Action Waiver
  • Additional Remedies
  • Indemnification
  • Termination
  • Severability
  • Governing Law
  • No Waiver
  • Compliance
  • Force Majeure
  • Electronic Communications and Signatures
  • Changes to These Terms
  • Entire Agreement
  • Contact Information

Section 1 – Website Use

Only individuals, and not companies or other legal entities, may place orders through the Site if they:

  • Have reached the legal age of majority in their jurisdiction, which is eighteen in most U.S. states;
  • Have the legal capacity to enter into binding contracts; and
  • Are legally able to place orders from a supported delivery country or region, including India, the United States, the United Kingdom, Australia, Canada, the UAE, selected European countries and selected Middle East countries, unless we expressly state otherwise.

By using the Site or placing an order, you represent and warrant that you meet these requirements. Any order placed in violation of this section may be considered void.

By placing an order through the Site, Client Services, or another accepted method, you confirm that you are a genuine end-user customer purchasing for personal use. You agree not to resell, distribute, export, transfer, or otherwise use NYVAARA LUXE products for commercial resale or commercial gain unless we have expressly authorized this in writing.

You must not use the Site, our products, or our services for any unlawful or unauthorized purpose. You must also not violate any applicable law, rule, or regulation while using the Site or purchasing from us.

Any breach of these Terms may result in immediate suspension or termination of your access to the Site and our services.

Section 2 – User Conduct and Website Restrictions

All parts of the Site are protected by copyright, trademark, trade dress, and other intellectual property laws in the United States and internationally.

Protected materials may include, without limitation:

  • Text and written content;
  • Product descriptions;
  • Designs and layouts;
  • Logos, names, trade names, and trademarks;
  • Taglines, hashtags, and branding;
  • Photographs, images, videos, and audio clips;
  • Icons, graphics, downloads, and digital materials;
  • Testimonials, reviews, and personal stories;
  • Software, code, data, and Site functionality.

No material from the Site may be copied, reproduced, distributed, republished, uploaded, displayed, posted, transmitted, modified, sold, licensed, or otherwise used without our prior written permission, except as expressly allowed by these Terms.

The NYVAARA LUXE name, logo, branding, and related marks are proprietary to NYVAARA LUXE or its licensors. Nothing in these Terms gives you any right to use, copy, register, reproduce, display, or exploit any NYVAARA LUXE trademark, logo, trade name, domain name, design, copyright, patent, trade dress, trade secret, or confidential information.

Subject to your full compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, royalty-free license to access and use the Site for personal, lawful, non-commercial purposes.

You acknowledge that your use of the Site does not give you ownership of any intellectual property rights in the Site or its content.

You agree that you will not use, or attempt to use, the Site, products, services, software, or hardware connected with NYVAARA LUXE in any manner that is unlawful, harmful, abusive, disruptive, or damaging to NYVAARA LUXE, other users, or any third party.

You must not use the Site or its content:

  • To encourage or participate in illegal activity;
  • To violate any international, federal, state, provincial, or local law, rule, or regulation;
  • To infringe or violate our intellectual property rights or the rights of any third party;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any protected status;
  • To submit false, inaccurate, misleading, or fraudulent information;
  • To upload, transmit, or introduce viruses, malware, malicious code, or any other harmful technology;
  • To affect, interfere with, or disrupt the operation or functionality of the Site, any related website, other websites, or the internet;
  • To collect, track, harvest, or misuse personal information of others;
  • To spam, phish, pharm, pretext, spider, crawl, scrape, or use automated methods to access or collect information;
  • For any obscene, immoral, abusive, or unlawful purpose;
  • To bypass, interfere with, disable, or circumvent Site security features or access controls.

We reserve the right to suspend or terminate your access to the Site or related services if you violate these Terms.

Section 3 – Privacy and Personal Information

We respect your privacy and are committed to protecting your personal information.

Any personal information you provide through the Site is handled in accordance with our Privacy Policy. Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

Our Privacy Policy is incorporated into these Terms by reference and may be updated from time to time.

Section 4 – Information You Provide, Registration, and Passwords

If you create an account or provide information to us, you represent and warrant that all information you submit is truthful, accurate, complete, and current. You also confirm that you are not impersonating another person or entity.

You are responsible for maintaining the confidentiality of any username, password, login credentials, or account access information used for your NYVAARA LUXE account.

You agree not to share, transfer, lend, sell, or otherwise provide your username, password, account access, or account use to any third party.

You are responsible for all activity, transactions, and communications that occur through your account, unless caused by our failure to use reasonable care.

You must notify us immediately if you know or suspect that your account, login details, username, or password has been used without authorization, or if there has been any other security issue involving your account.

Section 5 – Orders, Acceptance, Engraving, Customization, and Gift Messages

Placing an Order

After selecting the product or products you wish to purchase and adding them to your shopping bag or cart, you will be guided through the checkout process through on-screen instructions.

We accept the payment methods displayed during checkout. Depending on the payment method or order details, we may request additional information, including identification or verification documents.

You place an order by clicking “Pay Now,” “Order Now,” “Submit Order,” “Buy Now,” “Purchase,” or a similar button at the end of checkout.

We may seek payment pre-authorization when you place your order. Unless otherwise stated, payment may be collected when we notify you that your ordered products are ready to be shipped or when otherwise permitted during the checkout process.

By placing an order, you reaffirm your acceptance of these Terms.

Checkout Options

You may be offered the option to check out as a guest or through a personal account. Account use is subject to the account and password provisions in these Terms.

Order Acknowledgement and Confirmation

After you place an order, we may send an email acknowledging that we have received it. You may also receive an order summary or confirmation listing the products ordered.

These emails do not mean that we have accepted your order.

We may need further information if required details are missing, inaccurate, incomplete, or require verification.

If you need to modify or cancel a pending order, you must contact us promptly using our Client Services contact details. We cannot guarantee that requested changes or cancellations can be made once an order has moved into processing, fulfillment, customization, engraving, or shipping.

Order Number

We will assign an order number to your order. Please provide this order number whenever you contact us about your purchase so we can assist you more efficiently.

Order Acceptance

Our acceptance of your order occurs only when we send you an email confirming that the ordered product or products are ready to be shipped, or otherwise expressly confirm acceptance.

At that point, a contract is formed between you and NYVAARA LUXE. We may also issue an invoice and charge or complete the payment using the payment method you provided.

Unless otherwise stated, all prices and payments are in U.S. Dollars.

You agree that products and services purchased from NYVAARA LUXE are for your personal use only.

If We Cannot Accept Your Order

If we cannot accept your order, we will notify you using the contact details you provided, and you will not be charged for the product or will receive a refund if payment has already been collected.

Reasons we may decline or cancel an order include, without limitation:

  • The product is unavailable or out of stock;
  • Unexpected events or resource limitations affect fulfillment;
  • You do not meet the eligibility requirements in these Terms;
  • Payment authorization cannot be obtained;
  • We identify an error in price, product description, or availability;
  • We cannot meet a delivery deadline you requested;
  • We believe the order may be fraudulent, unauthorized, or placed for resale;
  • We determine, in our discretion, that accepting the order is not appropriate.

All products are subject to availability. If an item is unavailable, we may notify you of the expected availability date and may offer an alternative product or service.

We reserve the right to limit sales of our products and services to any person, household, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis at our sole discretion.

Engraving and Customization

If you order a customized product, you are solely responsible for providing complete and accurate information, including measurements, sizes, initials, wording, spelling, dates, symbols, or any engraving instructions.

We are not responsible for errors caused by inaccurate or incomplete information you provide.

We may refuse any engraving, personalization, or customization request that contains vulgar, offensive, inappropriate, unlawful, misleading, salacious, or otherwise unacceptable content, as determined by us in our sole discretion.

Customized, engraved, or personalized products are final sale and are not eligible for return, exchange, or refund, except as required by law or as provided in our Refund Policy.

Customized and personalized products may require additional processing time and are not subject to standard shipping or turnaround estimates.

Gift Messages

We may offer the option to include a gift message with an order. We reserve the right to reject or remove gift messages that contain vulgar, offensive, inappropriate, unlawful, salacious, or otherwise unacceptable content, as determined by us in our sole discretion.

Section 6 – Billing and Account Information

You agree to provide current, accurate, and complete account, billing, shipping, contact, and payment information for all purchases made through the Site.

You agree to promptly update your account and payment information, including email address, billing address, shipping address, payment card numbers, and expiration dates, so that we can complete transactions and contact you when necessary.

We reserve the right to refuse, limit, suspend, or cancel any order you place with us.

We may cancel an order or suspend or terminate your account if we believe that payment, billing, account, shipping, or contact information is inaccurate, incomplete, outdated, fraudulent, unauthorized, or otherwise problematic.

We may also refuse or prohibit orders that appear, in our sole judgment, to be placed by dealers, resellers, distributors, or others purchasing for commercial resale.

Section 7 – Shipping Fees and Delivery Details

Unless otherwise stated on the Site at the time of purchase, we reserve the right to add applicable shipping, handling, insurance, delivery, or related fees to your order.

Unless otherwise stated, we will use commercially reasonable efforts to fulfill properly completed and verified orders within a reasonable time.

You must provide an accurate shipping address and a valid phone number. We are not responsible for delays, failed deliveries, or additional costs caused by inaccurate, incomplete, or undeliverable shipping information.

Any delivery dates or shipping timeframes provided are estimates only and may change.

If your order is delayed, we may contact you using the email address or other contact details provided at the time of order. If we cannot contact you, or if you choose to cancel a delayed order before it ships and cancellation is available, we may cancel the order and refund the amount charged.

Unless we state otherwise at checkout or during order confirmation, we may ship to India, the United States, the United Kingdom, Australia, Canada, the UAE, selected European countries and selected Middle East countries. We do not ship to P.O. boxes, APO/FPO/DPO addresses, or any address that we determine, in our discretion, cannot be safely or appropriately served.

Deliveries generally do not occur on weekends or legal holidays.

We are not responsible for any loss, damage, cost, or expense resulting from shipment or delivery delays caused by carriers, delivery services, weather, security procedures, incorrect address information, or other circumstances beyond our control.

Unless otherwise required by applicable law, title and risk of loss for products pass to you when we deliver the products to the third-party carrier.

Because of the nature and value of our products, an adult signature may be required at delivery. We may require verification of the age or identity of the person accepting delivery through a valid legal identification document, such as a driver’s license, passport, or other government-issued ID.

If you designate someone else as the recipient, including for a gift, you understand and agree that signature by that recipient, or by an adult at the delivery address, will be evidence of delivery and fulfillment of the sales contract, and responsibility for the product will transfer as if the product had been delivered directly to you.

We strongly recommend that you or the recipient inspect the package for signs of damage, tampering, or irregularity before signing for and accepting delivery.

Section 8 – Accuracy and Timeliness of Website Information

We work to keep information on the Site accurate and up to date. However, the Site may contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, product availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions and to update, change, or cancel information or orders at any time without prior notice, including after you have submitted an order.

Please note the following:

Product Details

Descriptions and information concerning precious metal weight, stone count, gemstone characteristics, diamond details, and carat weight are provided as indications only and may vary slightly.

If you have questions about the appearance, materials, specifications, measurements, or characteristics of a product before purchasing, please contact Client Services.

Images

Product images on the Site are for illustration only and may not show the exact product you will receive.

Actual products may vary from images for reasons including:

Color

We try to display colors accurately, but we cannot guarantee that your device or screen will show product colors correctly. Actual colors may vary slightly.

Size and Scale

Some products may appear larger than actual size to show detail, while others may appear smaller to show the full item. Please refer to listed measurements and dimensions for more accurate sizing information.

Carat Weight

Carat weight information, where shown, is provided to the stated precision on the Site. Images may show products that are similar but not identical in carat weight or proportions.

Customized Products

Certain rings or products may be available in custom sizes or specifications. Where customization is available, options will be shown during the ordering process.

Customization may require changes to the original product specification. If material changes are required, we may discuss them with you before confirming the order.

Engraved and Personalized Items

Products that are engraved, personalized, customized, made to order, or modified to your specifications are final sale and are not eligible for return, exchange, cancellation, or refund, except where required by law or where the product is confirmed to be faulty or not as described.

By placing an order for a personalized item, you acknowledge that the product is bespoke or customized and may be excluded from standard cancellation, return, and refund rights.

We reserve the right to refuse or cancel personalization requests that are inappropriate, offensive, contrary to our policies, technically impossible, or unsuitable for the product.

If personalization cannot be completed as requested, we may contact you and offer an alternative solution or refund, at our discretion.

Packaging

Product packaging may differ from images or descriptions shown on the Site.

Measurements

If a product is customized based on measurements you provide, you are responsible for ensuring those measurements are accurate. Please refer to any size guide we provide or contact Client Services for assistance before placing your order.

If an item you receive is not as described, or if packaging differs from what is shown on the Site, your remedy will be as set out in our Refund Policy.

All sales are final except as provided in the Refund Policy or as required by law.

We may modify Site content at any time, but we are not obligated to update any information on the Site.

Section 9 – Prices and Products

We may discontinue, modify, limit, or change products, services, specifications, descriptions, availability, and prices at any time without notice and without liability to you.

Unless expressly stated otherwise, price changes will apply only to future purchases and will not retroactively affect products or services you have already purchased.

We take reasonable steps to ensure that prices and product descriptions on the Site are accurate. However, errors may occur.

If the correct price of a product is higher than the price shown on the Site, we may, at our discretion:

  • Contact you for instructions before accepting or shipping your order; or
  • Cancel your order and notify you of the cancellation.

Section 10 – Third-Party Links and Optional Tools

The Site may include third-party content, products, services, links, integrations, plug-ins, or optional tools.

We may provide access to these third-party materials or tools “as is” and “as available,” without warranties, representations, conditions, or endorsement of any kind.

Third-party links may take you to websites or platforms that are not owned, operated, or controlled by NYVAARA LUXE. We are not responsible for reviewing, evaluating, verifying, or guaranteeing the content, accuracy, policies, practices, products, services, or tools of any third party.

We are not liable for any harm, loss, or damage related to your access to or use of third-party websites, tools, content, resources, products, or services.

Before engaging in any transaction or interaction with a third party, you should carefully review that third party’s terms, policies, and practices.

Any complaints, claims, concerns, or questions about third-party products or services should be directed to the relevant third party.

Section 11 – Reviews, Testimonials, Submissions, Photos, and Videos

We welcome customer comments, reviews, testimonials, photos, videos, suggestions, and feedback about our products and services.

If you submit a testimonial, review, image, video, comment, idea, question, suggestion, or other material to us or to the Site, you agree that the submission is non-confidential and non-proprietary.

We may use testimonials, reviews, and related content in whole or in part, together with your name, city, state, profile name, image, or other identifying information you provide, in connection with our products, services, advertising, social media, website content, printed materials, and other marketing or promotional activities.

Testimonials and reviews reflect the individual experience of the person who submitted them and do not guarantee that other customers will have the same experience.

By submitting any content to us, you grant NYVAARA LUXE a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable right to use, copy, reproduce, distribute, display, publish, perform, transmit, adapt, translate, modify, edit, create derivative works from, sell, lease, or otherwise exploit that content in any media or format now known or later developed.

We may correct spelling or grammar, shorten submissions, edit content for clarity, review submissions before publication, and decide whether or not to use any submission, in whole or in part.

We are not obligated to use, publish, return, acknowledge, or compensate you for any submission.

NYVAARA LUXE may already be developing products, designs, creative concepts, business ideas, marketing ideas, or collaborations similar to submissions or proposals we receive. For this reason, we do not accept unsolicited proposals or ideas on a confidential basis unless we have entered into a separate written agreement.

Section 12 – Disclaimer of Warranties

Except where expressly stated on the Site, or where prohibited by applicable law, the Site and all content, products, services, software, tools, and materials are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, NYVAARA LUXE disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including without limitation any warranties of title, merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and quiet enjoyment.

We do not represent or warrant that:

  • Your use of the Site or any software will be secure, timely, uninterrupted, or error-free;
  • The Site will operate with any specific hardware, software, system, device, or data;
  • Stored data will be accurate, complete, secure, or reliable;
  • Any product, service, software, information, or material obtained through the Site will meet your requirements or expectations;
  • Errors or defects in the Site will be corrected;
  • The Site, servers, emails, or systems that make the Site available will be free of viruses, malware, or other harmful components.

All such warranties and conditions are excluded to the maximum extent permitted by applicable law.

Section 13 – Limitation of Liability

Except where prohibited by law, NYVAARA LUXE and its owners, officers, directors, shareholders, employees, contractors, service providers, telecommunications providers, suppliers, affiliates, partners, licensors, and agents will not be liable for any indirect, special, incidental, exemplary, consequential, punitive, or similar damages, fees, or costs arising from or related to:

  • These Terms;
  • Our Privacy Policy;
  • Our Refund Policy;
  • The Site;
  • Products or services;
  • Your use or attempted use of the Site;
  • A third party’s use or attempted use of the Site;
  • Software, tools, content, or materials made available through the Site.

This limitation applies even if we have been advised of the possibility of such damages.

This includes, without limitation, loss of use, lost profits, lost revenue, loss of data, loss of goodwill, business interruption, cost of substitute goods or services, or other indirect, special, incidental, punitive, or consequential damages.

These limitations apply under all legal theories, including contract, tort, negligence, strict liability, warranty, or otherwise.

Except where prohibited by law, NYVAARA LUXE’s total liability to you will not exceed the amount you paid to NYVAARA LUXE for the product or service giving rise to the claim as of the date the facts giving rise to the claim occurred.

Section 14 – Binding Arbitration and Class Action Waiver

Please read this section carefully. It affects your legal rights.

Except where prohibited by law or as otherwise stated in these Terms, you agree that any dispute, claim, or controversy arising out of or relating to the Site, products, services, these Terms, the Privacy Policy, the Refund Policy, or your relationship with NYVAARA LUXE will be resolved through final and binding confidential arbitration.

By agreeing to arbitration, you understand that you are waiving the right to have disputes decided in court by a judge or jury. You also understand that rights available in court, such as discovery and appeal rights, may be more limited or unavailable in arbitration.

You agree that disputes may be brought only on an individual basis and not as a plaintiff, class member, representative, or participant in any class, collective, consolidated, private attorney general, or representative proceeding.

The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator may award individual relief that a court could award, including injunctive, declaratory, or statutory relief where available, and must follow these Terms as a court would.

Informal Resolution First

If you have a complaint or dispute, you agree to first contact us at contact@nyvaaraluxe.com so that we can attempt to resolve the matter informally.

Any dispute that cannot be resolved informally or through negotiation within 120 days will be resolved by binding confidential arbitration administered by the Indian Arbitration Association (“IAA”), unless a different arbitration administrator is required by applicable law.

We agree that any claim we may have against you will also be subject to this arbitration provision, except as provided in the sections concerning additional remedies and indemnification.

Individual Claims Only

You and NYVAARA LUXE agree that disputes will be arbitrated only on an individual basis. They may not be consolidated with other arbitrations or proceedings involving claims or controversies of other parties.

You and NYVAARA LUXE expressly waive the right to bring or participate in any class, collective, consolidated, representative, or private attorney general action.

Any failure or delay in enforcing this arbitration provision for a particular claim does not waive the right to require arbitration later or for other claims.

Unless prohibited by law, all claims must be brought within one year after the claim arises. This one-year period includes the 120-day informal dispute resolution period described above.

This section survives termination of your account, termination of these Terms, bankruptcy, assignment, transfer, or the end of your relationship with NYVAARA LUXE.

If the class action waiver is found unenforceable in a way that would allow arbitration to proceed on a class or representative basis, then this entire arbitration provision will be void and will not apply. If any other part of this arbitration provision is found unenforceable, the remaining parts will continue in effect.

You understand that you would otherwise have had the right to go to court, have a judge or jury decide your case, and participate in a class or representative action. You instead agree that claims will be decided individually through binding, final, and confidential arbitration as described in this section.

Section 16 – Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless NYVAARA LUXE, its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, subcontractors, licensors, service providers, suppliers, partners, representatives, and agents from and against all claims, actions, losses, liabilities, damages, expenses, demands, and costs of any kind, including reasonable attorneys’ fees, arising out of or related to:

  • Your breach of these Terms or any documents incorporated by reference;
  • Your breach of any representation, warranty, or obligation under this agreement;
  • Your violation of any law, regulation, or third-party right;
  • Your misuse of the Site, products, services, or content.

Section 17 – Termination

This agreement becomes effective, or becomes effective again, at the earliest moment you:

  • Click “Pay Now,” “Order Now,” “Submit Order,” “Submit,” “Buy Now,” “Purchase,” “I Accept,” “I Agree,” or a similar button;
  • Submit information through the Site;
  • Respond to a request for information;
  • Complete a purchase;
  • Select a payment method;
  • Enter payment information;
  • Access, browse, install, or use the Site.

If we determine, in our sole discretion, that you have failed or may have failed to comply with any term of this agreement, we may terminate this agreement, suspend your access to the Site, cancel your account, refuse service, or take other appropriate action at any time without notice.

You remain responsible for all amounts due up to and including the date of termination or suspension.

You agree that NYVAARA LUXE will not be liable to you or any third party for the consequences of termination, suspension, account cancellation, or restricted access.

Your rights under these Terms will automatically end if you fail to comply with the agreement.

Sections concerning third-party links and optional tools, submissions, disclaimers, limitations of liability, arbitration, additional remedies, indemnification, governing law, no waiver, compliance, force majeure, electronic communications, changes to terms, entire agreement, and any representations, warranties, or obligations made by you will survive termination.

Section 18 – Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law.

Any unenforceable portion will be considered severed from these Terms, and the remaining provisions will remain valid and enforceable.

Section 19 – Governing Law

These Terms and any issue, claim, or dispute arising out of or relating to these Terms, the Site, our Privacy Policy, our Refund Policy, your access to or use of the Site, or your purchase, use, or attempted use of any product or service will be governed exclusively by the laws of India, without regard to conflict-of-law rules.

To the extent any claim is found by an arbitrator or court to be excluded from the arbitration provision, the parties agree that such claim must be brought exclusively in the state or federal courts located in Gujarat, unless prohibited by law.

You consent to the exclusive personal jurisdiction and venue of those courts and waive objections to jurisdiction or venue.

All such claims must be brought on an individual, non-class, and non-representative basis, and you waive any right to bring claims on a class-wide or representative basis.

Section 20 – No Waiver

No delay or failure by NYVAARA LUXE to exercise any right, power, or remedy under these Terms will operate as a waiver of that right, power, or remedy.

No single or partial exercise of any right, power, or remedy will prevent further exercise of that right or any other right.

Any waiver must be in writing and signed by NYVAARA LUXE to be effective.

Section 22 – Force Majeure

NYVAARA LUXE will not be responsible for any delay, failure, damage, loss, or inability to perform caused by events beyond our reasonable control.

Such events may include, without limitation:

  • Acts of God or nature;
  • Pandemics, epidemics, or public health emergencies;
  • Acts of terrorism, war, civil unrest, or government action;
  • Hurricanes, earthquakes, floods, fires, storms, or natural disasters;
  • States of emergency;
  • Labor shortages, strikes, supply chain disruptions, or transportation delays;
  • Cyberattacks, piracy, or utility failures;
  • Carrier delays or other events outside our control.

Section 23 – Electronic Communications and Signatures

All information communicated through the Site is considered an electronic communication.

When you communicate with NYVAARA LUXE through the Site, by email, or through other electronic methods, you are communicating with us electronically.

You agree that we may communicate with you electronically and that electronic communications, including notices, disclosures, agreements, confirmations, invoices, and other communications, have the same legal effect as written communications signed by the sending party.

Section 24 – Changes to These Terms

You can review the most current version of these Terms at any time on www.nyvaaraluxe.com.

We reserve the right, in our sole discretion, to update, change, replace, or modify any part of these Terms by posting updates on the Site.

It is your responsibility to check the Site periodically for changes.

Your continued use of or access to the Site after updated Terms are posted means that you accept those changes.

Section 25 – Entire Agreement

These Terms, together with the agreement, policies, notices, and operating rules posted by us on the Site or related to the Site, constitute the entire agreement between you and NYVAARA LUXE.

They govern your access to and use of the Site, your orders, purchases, use, and attempted use of any product or service, and replace all prior or contemporaneous agreements, communications, proposals, or understandings between you and us, whether oral or written, including any prior versions of these Terms.

If we offer new products, services, tools, or features through the Site in the future, they will also be subject to these Terms and any other applicable policies or operating rules.

Any ambiguity in the interpretation of these Terms will not be interpreted against the party that drafted them.

Section 26 – Contact Information

Questions about these Terms should be sent to:

NYVAARA LUXE
Website: www.nyvaaraluxe.com
Email: contact@nyvaaraluxe.com
Mailing Address: 203,Unique Square , Dabhoi Link Road, Katargam, Surat, India .

For policy questions, contact Nyvaara customer care at contact@nyvaaraluxe.com.